Empire Elite Financial Solutions

Address: 2590 Oak Park Way, Orlando, FL 32822

Purpose:

This SOP establishes step-by-step procedures for delivering tax preparation, tax planning, credit

repair, and mentorship program services to ensure consistency, compliance, and client

satisfaction.

1. Tax Preparation Services

1.1 Client Intake

1. Initial Consultation

o Greet the client and provide an intake form.

o Verify the client’s identity using government-issued ID and Social Security

Number (SSN).

2. Document Collection

o Collect all necessary tax-related documents, including W-2s, 1099s, and receipts.

o Ensure completeness and accuracy of all provided forms.

3. File Setup

o Securely scan and upload documents to the tax software or CRM.

1.2 Tax Return Preparation

1. Enter client information accurately into tax preparation software.

2. Verify deductions, credits, and filing statuses for accuracy and compliance.

3. Review the completed return with the client, addressing questions and ensuring approval.

1.3 Filing and Follow-Up

1. Submit the return electronically and confirm IRS acceptance.

2. Retain records securely for a minimum of three years.

2. Tax Planning Services

2.1 Initial Consultation

1. Assess the client’s financial goals and current tax situation.

2. Collect necessary documents, including financial statements and income projections.

2.2 Planning and Strategy Development

1. Identify tax-saving opportunities such as deductions, credits, and retirement

contributions.

2. Develop a customized tax strategy for the client.

2.3 Client Review and Implementation

1. Present the tax plan to the client and make necessary adjustments.

2. Provide ongoing monitoring and periodic updates as needed.

3. Credit Repair Services

3.1 Client Onboarding

1. Provide the client with a credit repair intake form.

2. Collect authorization to access credit reports from all three bureaus.

3.2 Credit Analysis

1. Identify negative items, such as late payments, collections, and inquiries.

2. Develop a dispute strategy to address inaccurate items.

3.3 Dispute Process

1. Draft and send dispute letters to credit bureaus and creditors.

2. Track responses and update the client on progress monthly.

4. Mentorship Program

4.1 Participant Onboarding

1. Collect participant information and verify eligibility for the program.

2. Provide an orientation outlining program goals, expectations, and resources.

4.2 Program Execution

1. Schedule regular one-on-one or group mentorship sessions.

2. Provide access to learning materials and tools.

4.3 Completion and Feedback

1. Issue certificates of completion to participants.

2. Collect feedback to improve future sessions.

5. Compliance and Security

5.1 Documentation

1. Maintain accurate records of all client interactions and services provided.

2. Store files securely in the CRM or encrypted digital storage.

5.2 Data Retention and Disposal

1. Retain tax records for at least three years.

2. Retain credit repair records for two years.

3. Securely shred or delete outdated records.

6. Client Communication

6.1 General Guidelines

1. Respond to client inquiries within 24-48 business hours.

2. Use secure communication methods for sensitive information.

6.2 Complaint Resolution

1. Document client complaints in the CRM.

2. Escalate unresolved issues to the Compliance Officer.

7. Employee Training and Responsibilities

7.1 Training

1. Attend annual training on tax law updates, data security, and service procedures.

7.2 Incident Reporting

1. Report security incidents or policy violations immediately to the Compliance Officer.

8. Review and Updates

This SOP will be reviewed annually or after any significant changes to ensure compliance and

effectiveness.

Compliance Officer: Darin Lyons

Effective Date: 11/24/24

Empire Elite Financial Solutions ensures the consistent delivery of high-quality services

while maintaining compliance and fostering client trust.